Cetaphil Moisturizing Cream for Dry to Very Dry and Sensitive Skin - 450g

Returns Policy

We pride ourselves in being the most customer friendly e-commerce in Pakistan and this is where we shine.

We understand that no matter what, sometimes not being able to meet product expectations is a normal part of online shopping. No worries, we have you covered.

Just pick up your phone and give us a call or Whatsapp us at 0336-7207519 10:00 AM to 07:00 PM Monday to Saturday. We are extremely responsive and always willing to resolve order issues immediately.

Any products that are unused and in the same condition as you received them can be returned within 7 days of purchase for an exchange or refund.

Customer needs to return the product to our warehouse via courier service at their own expense.

Our refund process is the fastest that you might have experienced with any e-commerce in Pakistan. From the date of receiving the returned product, refund will be deposited into your account within 2-3 business days.

Shipping

Shipping & Delivery Policy We have multiple courier partners for our delivery services. We deliver across Pakistan.

Standard Shipping Fees

Standard shipping fee applies to all orders at the following rates:

• Shipping Method: Standard 3-5 Days

• Shipping Fee: 150 PKR on all orders

Delivery Policy

All orders placed before 5 PM are dispatched on the same day of order placement

For Karachi orders, deliveries usually take between 1-3 days

For orders of main cities other than Karachi, deliveries usually take between 3-4 days

For orders of farfetched areas, deliveries usually take upto 5-7 days

Shipping Restrictions

For customers who want to see their products before receiving their orders, they can contact us on our customer service 0336-7207519 10:00 AM to 07:00 PM Monday to Saturday. We will share pictures of the product on Whatsapp before dispatch so that you could confirm your order with full satisfaction

Deliveries will be done by the courier company, and they deliver as per their scheduled delivery timings. We cannot direct or request them to deliver as per individual customer requirements Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day